Contact us

Upcoming closures

Australia day public holiday

The Defence and Veterans information line will be closed on Friday 26 January 2024 for the public holiday in Queensland.  The Infoline will reopen on Monday 29 January 2024. If you are distressed, in crisis or in immediate need of support, call the Suicide Call Back Service on 1300 659 467, Lifeline Crisis Support on 13 11 14, or Open Arms on 1800 011 046. For emergencies, call Triple Zero (000).


Contact us form


1800 33 1800 (Freecall) — find out what happens when you call.  Monday to Friday (excluding Queensland public holidays).


Email us

Or write to us at

Defence and Veterans Legal Service
PO Box K847
Haymarket NSW 1238

If you are making a complaint we will:

  • acknowledge your complaint within 3 days
  • send you a response about the outcome of our investigation within 21 days
  • contact you if we need more time to investigate

You will need to provide your contact details, if you want to know how we responded to your complaint.

Support to contact us

National Relay Service

If you are deaf, hard of hearing and/or have a speech impairment, you can use the National Relay Service to support you when contacting us by phone. It is a free service.

To make a call:

  • go to the National Relay Service website
  • give 1800 33 1800 (the Defence and Veterans Legal Service Information line) as the number you want to call.

Translating and Interpreting Service

Media enquiries

If you are from a news media organisation and require comment or background information, please call Jeremy Boylen on 0407 652 173 or email

Last updated 23 January 2024